Aromachology

Frequently Asked Questions

SHIPPING

How long will it take to get my order?

  • Standard delivery times are up to 7 working days
  • While we do our best to deliver your order within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods. During these times, some orders may be delayed due to the additional volume. Orders may also be delayed where payment or address information requires verification or correction prior to dispatch.

How much is shipping?

  • For orders over $30 you’ll get FREE shipping.
  • For orders under $30, there is a flat rate of $6.95.
  • Our policy is to deliver your order in a single shipment.

Where do you ship to?

At this time, we only ship within Australia, using the Australia Post network.

Who will ship my order?

We use Australia Post to ship your order to you, and are bound by Australia Post requirements including tracking and authority to leave.

Where’s my tracking number?

You'll get an email from Australia Post with your tracking information within 48 hours of your order being confirmed. 

Authority To Leave

If your address is unattended at the time of delivery, and you have not provided Authority To Leave, Australia Post will leave a card confirming the nearest outlet for collection. If your order is not collected, your order will be forfeited.

What are my payment options?

We accept Visa, Mastercard and Paypal

 

RETURNS

What is your returns policy?

You can make a claim for a replacement or refund due to one of the following:

  • You believe that an item which was ordered by you has not been provided; or
  • You are not satisfied with the quality of the goods you have received

Contact us through within 7 days of receiving your order, or 14 days from the date of placing your order. Please go here to complete the contact us form:

https://aromachology.com.au/pages/contact

Please note: FGB reserves the right to inspect the goods before assessing the claim. Refunds are not available for change of mind.

 

YOUR ORDER

I want to change my order

Once you’ve placed your order, it joins a queue for immediate processing and despatch. We’re unable to make any changes or amendments to orders.

I want to cancel my order

Once you’ve placed your order, it joins a queue for immediate processing and despatch. We’re unable to make any changes or cancellations to orders.

 

QUESTIONS ABOUT YOUR ACCOUNT

Help I forgot my password!

Go to My Account and follow the prompts to reset your password.

 

TERMS & CONDITIONS

The information on this page may change at any time at our discretion and without notice. We encourage you to review this information regularly. To view our detailed terms and conditions, please click here.

 

PRIVACY POLICY

To view our Privacy Policy please click here.